Are covered by insurance against transit damage. The customer's signature of receipt means you have received them undamaged. Please check your goods before signing as failure to do so may void your warranty (Customer Promise) and insurance.
UK Returns Policy (Our Customer Promise)
All Brand New and Boxed items will come with the standard manufactures warranty - Please enquire.
All Graded and clearance lines come with a 90 day Customer Promise Cover - Please enquire.
All Refund/Exchange for Brand New and Clearance lines under the following conditions:
1. Unopened products returned within 14 days of despatch. 'Purchased in error only'
Please note: Returned products purchased in error are subject to a handling and re-stocking fee of £10.00.
(Return postage cost is not refundable).
2. Return only postage allowance (U.K.) given if 'NetworkCables.Direct' is notified within 7 days of despatch, of a fault, Subject to receipt of postage and to a max of NetworkCables.Direct outward cost and is proven faulty by our workshop test.
3. Exchange or repair of goods producing tested faults after 7 days of despatch and within 90 days of Dispatch (No outward or return Postage Allowance Given).
4. 'Summary' NetworkCables.Direct outward postage price/cost is Non-Refundable.
5. Free United Kingdom only collections service - Please see below.
International (exported items) Returns Policy
1. As Above - Terms apply - With exceptions below.
2. Buyer is responsible for all return costs to the U.K.
3. Unless the buyer takes extended insurance at the time of purchase - Please Enquire.
UK & International Returns - Subject to the following conditions:
1. Product is returned within the above conditions.
2. Product not abused or damaged upon receipt by NetworkCables.Direct.
3. Manufacturers and NetworkCables.Direct customer's advice have been adhered to.
4. Product returned with all original accessories and packaging.
5. All Claims subject to workshop test for verification of claim.
6. You are not a Trader and or Job Lot Buyer.
Free (United Kingdom Mainland Only) faulty item collection:
1. Subject to items received with damage and or possible faults.
2. Subject to NetworkCables.Direct being notified within 48 hours of delivery via email.
3. Original shipping via Parcel Force and not Royal Mail.
4. Subject to our Customer Promise / Returns Policy.